For the Jones family, picking up their brand-new yacht in Les Sables-d’Olonne marked the beginning of a long-dreamed-of adventure. Thanks to TMG Yachts, what could have been a daunting overseas handover became a joyful, seamless experience that exceeded all expectations.
“From the moment we arrived in France, the experience felt curated and considered. The boat exceeded all expectations, not just the pristine condition and that magical new boat smell, but the warmth of the welcome, the attention to detail, and the sheer effort TMG had gone to on our behalf. TMG Yachts had worked closely with commissioning agent Sailing Atlantic Services to ensure Sabella was turnkey ready. Even the third-party tender was delivered, inflated, and installed without a single request from the owners.
John Cowpe kindly came over from Sydney to do the handover. We cannot express the amount of gratitude we feel towards this gentleman and his company, which has taken a complex and potentially traumatic process and turned it into something of deep joy for our family. All the little extra details and thought… the help from SAS and the rest of the commissioning team… I’m speechless. Lara and I are just over the moon with how we’ve been treated here. It made me feel really special and really lucky to be able to experience something like this. Every little detail was thought of.”
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The handover of Serenity, the Johnstons’ new Lagoon 42, was a truly memorable experience, “We are incredibly thankful to TMG Yachts for the amazing handover of our Lagoon 42. From our first conversations with Joe Fox to delivery day, the whole process was outstanding. Joe’s after-sales support and expert guidance made all the difference, and the coordination with Vesseltec was seamless.”
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Buying a boat overseas can be daunting, but for Liz and her partner, picking up their Lagoon in Europe was made effortless thanks to the team at TMG Yachts.
“A big tick to TMG… they’ve been fantastic with their support, if we’ve had any issues we get in touch with them and they go out of their way to help us so they’ve made buying this boat in Europe such a pleasant experience and yeah, I’ll give them a 10 out of 10, it’s been great… If you’re going to buy a Lagoon buy it from TMG.”
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The dream didn’t stop with the purchase, it continued through the service, “We’ve been looked after really well by everyone at TMG Yachts and Vesseltec since the day we purchased our Lagoon 42 in Sydney. Mark Loader, in particular, provided truly personalised service. Even though he was new, he knew exactly what good customer service looked like, and that’s what impressed us most. The whole experience has been smooth, enjoyable and professional.”
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As a long-time client of TMG Yachts, John’s trust in the team speaks volumes. “The team at TMG Yachts work with you to ensure you get just the set up you desire…”
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From the initial inquiry to handover day in France, Paul found the TMG Yachts team supportive, proactive, and easy to work with every step of the way.
“I couldn’t fault the TMG network and what we were able to do and how everyone was easy to get on with. The actual handover period… was fantastic. We sat on the boat for the first day and went through everything. It was a great learning experience, and then out sailing the next day. Making sure everything worked properly. It was a fantastic thing to do and I can’t speak highly enough about that actual process.”
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Navigating a major yacht purchase in the middle of a global pandemic came with plenty of hurdles, but Ian and Jackie say the support from TMG Yachts made it possible. “A lot of things needed to fall in place before we could make any kind of commitment and TMG Yachts was with us all the way Any issue we had, VesselTec had resolved in no time. TMG Yachts kindly offered a day of tuition with one of their local representatives… our time spent with Andy made all the difference.”
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Greg and Sue Harding have been part of the TMG Yachts family for years, and their journey has been closely supported by the team at TMG Yachts. From hosting Escapades to helping owners feel welcome, they share why TMG stands out as more than just a dealership.
“We all hold John, Tim, Peter, Rowan and the entire TMG Yachts team in the highest regard. They are real ambassadors for the Lagoon brand and their support for Lagoon owners is quite incredible.”
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Picking up their Lagoon in France during Covid, Caroline and Sven explained that the service with TMG Yachts stayed true,
” the service and professionalism from TMG Yachts (who have been there for us from day 1), the handover, Nicolas and the Lagoon commissioning team (despite having a reduced workforce and covid challenges) were faultless and second to none. Who knows, maybe we even got more attention during the pandemic.”

For Steve working with TMG Yachts has been great, “TMG Yachts made everything easy. The local presence in Australia reassured me, and Joe was great—he facilitated everything. The experience and support both before and after sale have been fantastic—I’m looking forward to many more years ahead.”
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Mike and Linda describe the unforgettable experience of picking up their Lagoon 46 in France with TMG. “We would highly recommend TMG Yachts. From the moment we walked down the dock to Édith Piaf and champagne at the handover, they made the experience unforgettable. Rowan took us bow to stern, opened every hatch, and made sure we knew the boat inside out before we set sail. The support didn’t end there – the team really took the time to understand us and what we wanted from this journey. We’re now living our dream, and it’s thanks to TMG for helping us navigate every step from purchase to delivery and beyond.”
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During any handover TMG Yachts provide two intensive days of training sp powners sail away confidently, Tony praised, “Thank you, TMG for all the wonderful support throughout this journey of mine. Thanks to Joe, thanks to John I’m very happy with the service and delivery, it’s all been magnificent.”
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Skipper Luke worked with TMG Yachts on a premium 80 foot catamaran, praising the support and collaboration with TMG Yachts.”The whole team from TMG Yachts were great to deal with, they’re all just people, there’s no ego, and there’s no ‘that’s not my job’ everyone we dealt with was there to help us in this journey and keep things moving and make decisions and it’s the way it should be, it’s just as easy.”
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Throughout the journey, John and Tania found reassurance and expert support through the team at TMG Yachts.
“The whole experience with TMG Yachts has been outstanding. From exploring models in the Whitsundays and Sydney, to the moment we stepped aboard our new Lagoon, the team supported us every step of the way.
The handover process was seamless, and we can’t speak highly enough of the training support we’ve received. As a busy couple looking for a smart, spacious, and shorthanded cruising solution, the Lagoon is everything we hoped for. And with TMG Yachts, the journey to get here has been just as rewarding as what lies ahead.”
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Jenny and Ric patiently waited for the world to open post Covid, now grateful to be on their journey, “Jenny and I have to thank everyone, during our elongated gestation period, for not only your exceptional support but also your friendship. So a big thank you to TMG for delivering on all their undertakings.”
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Throughout Chris and Jill Rowse’ journey, TMG Yachts and in house service team Vesseltec have been steadfast companions, providing excellent support and expertise. “From pre-delivery preparations to ongoing assistance, the team have been phenomenal. The communication leading up to the arrivals was quite straight forward. Vesseltec has been exceptional. Mark’s accessibility and willingness to address any queries at any time have been invaluable. Our journey is going remarkably well, thanks to their ongoing support and expertise.”
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From the very first enquiry to delivery in the Whitsundays, Mike Pain says the team at TMG Yachts made buying a Lagoon 40 for charter feel effortless, even in challenging conditions.
“The entire TMG Yachts team were really good. In the initial stages, John gave great advice and helped spec the boat – looking back, it was all very valuable.
From our first enquiry, through specification, order, to delivery and after-sales, TMG Yachts have been terrific to deal with. Ordering our Lagoon 40 was no small decision and a perfect delivery reassured us from the start.”
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After taking delivery of their new Lagoon, the Archers reflected on their experience. “The handover with TMG went without a hitch.  We had a very warm welcome and nice introduction to a jet-lagged John Cowpe.  Thereafter, John Gamlin spent time aboard answering questions and helping to ensure the sail rigging was accurate and in good shape.  Overall, we were extremely pleased with the handover from TMG.”
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For Karen and Guy, buying a Lagoon 450S during the height of the pandemic was full of uncertainty, but the unwavering support from TMG Yachts made the experience not only manageable, but memorable. “We highly recommend TMG Yachts. Rowan at TMG Yachts was responsive, professional and patient at every turn during this process, from the selection of boat options prior to purchase, all the way through the handover of the boat in France. Despite unforeseen delays due to Covid restrictions, Rowan happily adjusted our pick-up date and kept the boat ‘in process’ and safe at the Lagoon factory. A huge thank you for everything, TMG Yachts. We love our new home.”
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Picking up a new boat overseas can be overwhelming, but for Drew and Eloïse Hakin, TMG Yachts made the process seamless, from handover in France to remote support in Panama.
“TMG Yachts made buying this boat in Europe such a pleasant experience.
The boat is very well-thought out so it wasn’t difficult to pick up how to handle her. The TMG Yachts team are all very knowledgeable and their instruction was invaluable.
I would say if you want to do it, just do it… So many people put things off until retirement and then can’t achieve their dream when they get there.”
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New to a boat of this size Lisa and Greg felt supported with TMG Yachts from day one, “TMG were awesome. We walked in unsure, needing guidance, and Rowan just stepped in and said, ‘Here’s how I’m going to help you guys.’ From that moment, we felt supported. TMG isn’t just a company, it’s a group that genuinely looks after their owners long after the sale.”
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